Cable Theft Causes Fixed Services Outage in Dorado Valley

Cable Theft Causes Fixed Services Outage in Dorado Valley. Telecom Namibia has confirmed an unplanned disruption to fixed voice and data services affecting customers in Dorado Valley, Windhoek. The interruption follows damage to network infrastructure caused by copper cable theft and vandalism in the area.

In a notice issued to customers, the telecommunications provider said the incident has impacted critical components of its fixed network, resulting in service interruptions for affected users. The company stated that the damage has compromised the normal operation of voice and data services within the Dorado Valley area.

Telecom Namibia indicated that technical teams have been deployed to the site and are actively working to restore services. According to the company, restoration efforts are being carried out with urgency while ensuring safety and network integrity during repairs.

The service provider apologised for the inconvenience experienced by customers and expressed appreciation for the patience and understanding shown while repair work continues. The company did not provide a specific timeline for when services are expected to be fully restored.

Customers seeking information on the status of the restoration have been advised to contact Telecom Namibia’s Customer Contact Centre. Support is available by calling 11000 or through the company’s WhatsApp support line on 085 211 1111, where updates on progress can be requested.

Telecom Namibia has previously highlighted cable theft and vandalism as ongoing challenges that disrupt telecommunications services and damage infrastructure. Such incidents can result in extended outages and require specialised repair work to restore full connectivity.

The company reaffirmed its commitment to maintaining reliable communication services and responding promptly to incidents that affect network performance. It also emphasised the importance of protecting telecommunications infrastructure to minimise service disruptions and associated costs.

The Dorado Valley outage adds to concerns around infrastructure vandalism and its impact on essential services. As restoration work continues, affected customers are encouraged to stay in contact with Telecom Namibia through official channels for the latest information regarding service recovery.

Telecom Namibia said it will continue to provide updates as progress is made and reiterated its apology to customers impacted by the disruption.