Ministry of Health Launches Training to Strengthen Customer Service Standards

Ministry of Health Launches Training to Strengthen Customer Service Standards. The Ministry of Health and Social Services, in partnership with the Office of the Prime Minister, has launched a Customer Service Charter Training Workshop aimed at reinforcing service delivery standards across the public health sector.

The workshop was officially opened by Dr. Elizabeth Ujarura Kamutuezu, Director of Policy and Planning, who emphasized the deeper significance of the Customer Service Charter beyond its physical form.

The training seeks to foster a unified understanding of the Charter’s contents and ensure that all relevant staff—from hospitals and clinics to administrative and front-line offices—are equipped to implement it with consistency and integrity.

Participants are being guided through key principles of the Charter, including responsiveness, respect, professionalism, and accountability. The goal is to remind every public servant that each patient interaction represents an opportunity to build trust and enhance the public’s confidence in the healthcare system.

The initiative also supports the government’s broader public sector reform efforts by aligning service delivery with national development goals and citizen expectations.

By prioritizing customer service excellence, the Ministry hopes to ensure quality care and courteous engagement at every point of contact in the health system.