Beware of Scammers: City of Windhoek Warns Residents About Fraudulent Payment Practices
The City of Windhoek is alerting residents to the rising threat of scammers posing as payment collectors for municipal services. In a bid to protect residents from fraud, the City has issued a stern warning against making payments to anyone outside official City of Windhoek cash halls or other authorized channels.
Scammers Targeting Unsuspecting Residents
Fraudsters have been reported collecting payments on the streets, pretending to be City representatives. These individuals are not authorized by the City of Windhoek, and residents are advised to avoid making any payments outside of official cash halls. Payments made to such individuals will not be credited to your municipal account, leaving you at risk of unpaid bills or disconnection of services.
Safe Payment Methods
To protect yourself from scams, the City encourages residents to use the following secure payment options:
1. City Cash Halls: Cash payments should only be made at City of Windhoek cash halls, where an official receipt will be provided.
2. Debit Order: Set up automatic payments directly with the City for peace of mind.
3. Direct Bank Deposits: Payments can be made at any commercial bank.
4. Electronic/Online Banking: Securely transfer funds through your bank’s online platform.
5. AIM Payments (FNB clients only): Simplify payments with this exclusive service.
6. Cellphone Banking: Use mobile banking for added convenience.
7. Standard Bank PayPulse: Another secure option for Standard Bank customers.
Official Banking Details
For electronic or direct payments, use the following details:
• Account Holder: City of Windhoek
• Bank: First National Bank
• Account Number: 55500033613
• Branch: FNB Business
• Swift/BIC Code: FIRNNANX
• Reference: Always quote your 8-digit account number (found on your municipal statement) as the beneficiary reference.
Payment confirmations should be sent to [email protected] to ensure proper processing.
Report Fraud and Avoid Criminal Offenses
Residents are urged to report any suspicious payment activity to the City of Windhoek immediately. Additionally, the City warns against submitting fraudulent proof of payment documents, as this is a criminal offense punishable by law.
Protect Yourself from Scammers
To safeguard your finances and municipal services, always:
• Pay only through official City of Windhoek channels.
• Verify the identity of anyone claiming to be a City representative.
• Ensure you receive an official receipt for all payments made.
By following these guidelines, you can help the City of Windhoek combat fraud and ensure smooth service delivery. Stay vigilant, and don’t let scammers take advantage of you!
